Take control of your health with patient-centred care

Confidentiality, compassion, professionalism and patient-centered care are the backbone of the Express Scripts Canada Pharmacy®. At the Express Scripts Canada Pharmacy – Central location, the pharmacy team prides themselves on meeting and exceeding each and every patient’s healthcare expectations.

Every member of the Express Scripts Canada Pharmacy – Central location is treated like family. They have their patient’s best interests at heart, so whenever they are talking to someone they treat them the way that they would want members of their own families to be treated.

How does Express Scripts Canada Pharmacy – Central pharmacy team help patients?

Understanding that a patient’s needs come first, the pharmacy team takes their time with each and every person on the other end of the phone line as if they were part of their family — outstanding patient service is their ultimate goal. In order to put a patient’s needs first, the pharmacy team works collaboratively with them to build a relationship to better understand their patient’s needs. With this patient-centred care approach, the pharmacy team is able to:

• Help patients reduce out-of-pocket spending by reviewing their drug plan to ensure they are receiving the right medication at the right time with their drug plan coverage, and

• Coordinate prescription deliveries in as few shipments as possible.

Serving Manitoba, Saskatchewan and Nunavut, the Express Scripts Canada Pharmacy – Central location pharmacy team provides members with:

• 24/7 support and guidance

• Phone or in-person consultations with an accredited pharmacist

• A comprehensive, collaborative approach to their healthcare

Read: A collaborative, patient first approach to healthcare empowers patients to make better health decisions

Who is the Express Scripts Canada Pharmacy – Central pharmacy team?

At the Express Scripts Canada Pharmacy – Central location, the pharmacy team is led by pharmacy manager, Greg Wells. His team is comprised of a Lead Pharmacy Technician and four Pharmacy Assistants.

“I take my role very seriously,” says Greg Wells. “When I started with the company in 2016, I didn’t have a full appreciation for how important it is to treat each and every patient with compassion. What I quickly realized is that when patients have the opportunity to speak with me about their medication, ask questions from privacy of their home and not feel rushed, I am able to give them peace of mind in knowing that they are getting the focused care they need.”

Read: The evolution of the pharmacy professional leads to better health outcomes

Interested in how you or your employees can become members of the Express Scripts Canada Pharmacy, but you need more information? Watch our video. Or, you have all the information you need and are ready for a personalized approach? Contact us today!